FAQS

FAQS 2019-08-06T03:53:56+00:00
What questions should clients think through before talking to professionals about their project? 2019-08-05T03:06:08+00:00

Do you have specific imagery in mind for your project? Do you have colors or styles you like and dislike? For a website, do you know approximately how many pages you’ll need? And, what functionality your website should have, E.G. contact forms, scheduling, e-commerce, Blog, FAQs? Thinking about how you want to showcase your brand is an important first step in helping us create solutions for your business!

What advice would you give a new client looking to hire a marketing solutions consultant? 2019-08-05T02:55:09+00:00

Always review their portfolio. You’ll get a good feel of style and capabilities by looking through past work. Also look at client reviews and testimonials. At MindSurf, we do what it takes to make our clients happy and that reflects in what they say about us!

What types of projects has MindSurf completed? 2019-08-05T02:53:55+00:00

MindSurf specializes in marrying strategy, content development, design, and copywriting for successful website development.  We also excel at producing marketing materials in all other necessary areas for our clients success. We can create an entire brand for you, starting with the domain name.  In particular, we’ve completed projects for clients including initial website development, overhauling existing websites, content development & copywriting for websites we didn’t develop, website changes & maintenance, blogs, social media content development and copywriting, brochures & flyers, e-Newsletters, CRM (Customer Relationship Management) such as registered user/subscriber lists, sending out e-Newsletters with CRM software, logos, Power Point presentations, magazine articles, postcards, business & marketing letters/emails, project proposals, ghostwriting, etc.  The list goes on and on. Let’s talk about your project ideas and see if we’re a fit!

What is your typical process for working with a new customer? 2019-08-05T02:51:42+00:00

Since every project is unique, the approach may differ, but will always include the following components: Research and Strategy, and then depending on the actual project it could include: Content Development, Copywriting, Design, Branding, Website programming, etc.  Once you commit to working with us, we’ll usually ask you more specific questions. The info you provide will help us better determine your needs and ensure we’re on the same page.

Can MindSurf help me find photos for my projects? 2019-08-05T02:48:35+00:00

Yes. We’ll help you find royalty-free stock photos from different stock photo agencies.

What should I know about your pricing? 2019-08-05T02:47:44+00:00

Many projects can be completed for a flat-rate such as website development, marketing materials, logos, website hosting, etc.  However, there are some projects such as copywriting, content development, website changes, CRM, etc. that usually require an hourly rate.  Please ask us about your project! We provide a FREE, no-obligation consultation and price quote.

What preparations does my business have to do to get online? 2019-08-05T02:41:44+00:00

Gathering your marketing materials for our brand strategy is a good starting place.  Your company logo plus any brochures, flyers, product photographs and descriptions, business card, newsletters, etc. are all great resources for us to use in developing a website (new or overhauled) and other marketing materials to showcase your business.  For brand-new websites or new business ventures, we’ll help you get started from scratch with the essential logo, brand creation, marketing strategy, etc. You’ll have a dedicated person to answer any question from start to finish and thereafter for the life of your project.   At MindSurf, we work together with you often building long-term relationships with our clients.

Who will I work with during the project? 2019-08-05T02:38:47+00:00

You will work one-on-one with a dedicated member of our team who will guide you through the project process. We believe in hands-on relationships with our clients and strive for excellent client service and satisfaction.

I want to put my business online, but I don’t know where to start, can you help me? 2019-08-05T02:36:02+00:00

Absolutely! You don’t need any online experience at all. MindSurf offers free consultation on all services. We help you right from the start, in the middle or anywhere in between.  We’re here to help you build your business!

What payment options does MindSurf offer? 2019-08-05T02:31:50+00:00

We accept all major credit and debit cards through Pay Pal.  Also company checks and money orders are accepted with a four-day waiting period upon receipt before work begins.  All projects require a down payment to start depending on the project fees.

How long has MindSurf been in business? 2019-08-05T02:30:11+00:00

Over 20 years.  We started as a marketing company before the Internet was born.  Then, it was a natural transition to creating websites and working with all the Internet has to offer.  Using the Internet to help grow our clients’ businesses was a wonderful addition to our core service offering of content development, copywriting and creating marketing materials.

Will I come up for certain keywords in Google search engine results after my website launch? 2019-08-04T17:53:20+00:00

No. Simply launching a new website doesn’t guarantee any kind of ranking in search engines. Rankings are very complicated and detailed processes. For that to happen, you will need to purchase specific SEO (Search Engine Optimization) package or Local SEO monthly service.

What ecommerce platforms do you work with? 2019-08-04T17:50:54+00:00

Most of them. To name a couple: Woocommerce and Shopify.

Can I add a shopping cart to my website? 2019-08-04T17:45:58+00:00

It all depends on the platform of your existing website. If it’s a WordPress site, for example, in all likelihood it can be done.

Does MindSurf provide training on how to use the CMS website? 2019-08-04T17:41:04+00:00

Yes! After launching your website, you will be able to purchase a training package on how to make changes within your website’s CMS admin section.

Can I update my website myself after launch? 2019-08-04T17:37:29+00:00

If your website was built on a CMS platform such as WordPress, then yes! You can change the website content, upload images and much more. You might need some training on how to work on your website.

What if I need help making changes to my website in the future? 2019-08-04T17:35:42+00:00

No problem! We’re here to help for the long-term! If you need specific maintenance assistance with your website or additional work, that’s done on either an hourly or flat-fee basis. We also offer maintenance packages.

Can MindSurf provide hosting for my website? 2019-08-04T17:34:23+00:00

Absolutely! We specialize in hosting websites for our clients. We also offer special Custom Email Hosting for those who only need customized email solutions.

Does MindSurf provide custom programming? 2019-08-04T17:30:35+00:00

Yes! We create programs such as custom online Donations, Order Forms, Request a Quote, Registrations, Refer This Site, Free Consultation. Clients can choose to receive the answers of their forms via email or we can create a database in which the data (information) can be stored, retrieved, and tracked. Basically, we have the capability to do everything you could want in a website.

What platform does MindSurf build websites on? 2019-08-04T17:29:01+00:00

The majority of the websites we build are using the WordPress platform. However, we can also build custom websites on other platforms such as Shopify. Just ask us if you have something specific in mind.

Can you show me some custom websites you’ve done? 2019-08-04T17:25:54+00:00

We sure can! Click on the “Our Work” section to see a sampling of websites we’ve developed.

How long does it take to build a custom site? 2019-08-04T17:21:49+00:00

A good time gauge is approximately 3 to 4 weeks to develop a custom website depending on what exactly we’re supplying and if all materials are ready at startup. Factors that influence the timeline are: Are we doing the content development and copywriting along with design? Are we designing you a logo? Or are you providing all materials? And, if you’re providing all materials, are they ready at start of project

Will my website work on mobile phones and other devices? 2019-08-04T17:20:30+00:00

Yes! We only build Responsive websites that automatically adjusts to any screen size, including SmartPhones, tablets, laptops, notepads and desktops.

Can MindSurf design the logo for my website? 2019-08-04T17:14:56+00:00

Yes! We can also provide logo design for your website that you can continue to use for other marketing materials.

Can MindSurf help me with writing the content for my website? 2019-08-04T17:13:32+00:00

Yes, we can! We’re experts at writing content for your site.

What is Responsive website design? 2019-08-05T03:26:00+00:00

A Responsive website is one that is specifically designed to scale in size on multiple devices so that you ensure your content is viewed correctly on different devices.  MindSurf only builds Responsive websites so that they look great on all devices such as Smartphones, computer monitors, tablets, even widescreens. As opposed to a non-responsive site where you have to “scroll right” to see the edge of the screen or it appears very tiny in your Smartphone.